The Zen of Business

This is the first of a series of my LinkedIn posts about operational performance management in Services. As part of my job, I get to advise and work with companies on their daily operations and several aspects of business through the COPC Performance Management Framework. I get to see a lot of interesting things, from a vantage point that is insightful as well as amusing. It is my endeavor to share some of these insights and, also the fun, without sounding preachy. For this purpose, I will employ one chart at a time for each post and try to weave the narrative around it. Hopefully this will also help in data appreciation among the readers. The first one here is about the distribution of performance among team members. -------------------------------------------------------------------------- 01 Batting for the Middle Order Very often, we see that the performance management in a team or an organization at large is done by management and leadership through what is